PRECAUTIONS

Make a reservation

Reservations will be made by phone.
Japan : 098-996-3791
International : +8198-996-3791
We accept seat selection when making a reservation
However, the seat you have selected may fill up
In that case, please note that you may be asked to select your seat again
Please confirm your seat at the reception on the day of use
When making a reservation, please tell us the reservation time, number of people, ordering food or bringing in

Reservation acceptance start and deadline

To change food that you ordered or make additional reservations, please call by 21:00 the day before the day of use
If we have empty seats, we can take a reservation by phone on the day

About reservation for BBQ food and all-you-can-drink plan

Reservation of food and all-you-can-drink plan can be reserved together with seat reservation
In principle, the all-you-can-drink plan requires to order for all except those under age 12 (All-you-can-drink age under 20 is served soft drink)
Free for age 0-5 and half price for age 6-12
All-you-can-drink plan will be available for 2 hours from the start of seating
Last order is 30 minutes before the end of the all-you-can-drink plan
After the reservation deadline, please contact us for additional reservations for food
Feel free to ask the staff as some menus may be sold on the day

About usage time

Group advance reservations are accepted by phone or through the group inquiry form
However, if you want to reserve by area or all areas, the reservations such as cancellation deadline will be different from general reservationPlease contact us by phone for confirmation and consultation

How to make a reservation

Reservations can only be made from the inquiry form or phone
When making a reservation, we can discuss the area you would like to use
If not specified, we will decide the area
Please note that depending on the reservation situation, you may not be able to use the area you would like
Seats with limited number of peopleChildren under age 6 are not included in the number
Please note that the number is counted from 7 years old and above

Reservation acceptance start/deadline

Advance reservations are accepted at any time for groups of 20 people or more
Please take a look at the below section for additional reservations for food and all-you-can-drink plans

About reservation of BBQ food and all-you-can-drink

Reservation of food and all-you-can-drink plan can be reserved together with area reservation
We offer various food plans for customers who make group reservations
※For details, please call us
All-you-can-drink plan will be available for 2 hours from the start of seating
Last order is 30 minutes before the all-you-can-drink end time
After the reservation deadline, it is not possible to make additional reservations for food, but some menus may be sold on the day, so please feel free to ask us
After the reservation deadline, if the change to the all-you-can-drink plan or the number of people occurs
Please contact us by phone. Please note that we may not be able to accept it depending on the stock status

About reservation changes

To change the reservation details regarding the number of seats, area and food, in principle, please call by 10 pm 10 days before the date of use
We will do our best to meet the availability for customee’s request
However, we may not be able to take requests depending on the situation

Payment will be accepted by cash or credit card after using BBQ on the day
For corporate payments, please contact us by phone in advance for payment by transfer or credit card
We accept cash, credit card, ID, QR, transportation IC card, application payment at the reception before using the facility

Cancellation fee

If the store decides to close due to weather, no cancellation fee will be charged (If it is closed, we will post it in the business information section of the website)
50% of the reservation fee will be charged as a cancellation fee due to the customer’s circumstances three or two days before the date of use
100% of the reservation fee will be charged for cancellation on the day before or on the day
If you cancel without notice for any reason, 100% of reservation fee will be charged as the cancellation fee
Regarding cancellation fee payment, please make a payment to the designated account within 3 days from the scheduled date of use
( We will send a invoice to your registered address. Please refer to the invoice for account information)
Cancellation fee will be paid by bank transfer, mail and cash at Stem resort
There is no cancellation fee if the Air plane does not take off
In principle, a cancellation fee will be charged if the flight is delayed

About bringing in food and drinks

You are free to bring your own food. However, admission of outside vendors and business activities inside the venue are prohibited. Please be careful if you plan to use an external liquor store or catering service
It is prohibited to bring in chairs, tables, gas stoves, charcoal, bottled drinks.
Please note that there is a charge for bringing your own food and drinks
We do not accept or store luggage by customers. Please refrain from using the home delivery service that specifies the local destination such as food and drink

About food safety management

Regarding meat products handled at this facility, when providing them to customers in consideration of safety, we perform refrigeration and thawing from the day before to maintain quality and manage safety
Although we carefully provide safe food, we ask our customers to pay full attention to the following points

Precautions for customers regarding food (please be aware of food brought by customers)

Always keep food in a cool pack. Please be careful not to leave raw meat outside, especially in the summer
Please cook food as soon as possible
It may be dangerous to take the food left over back to home on the day due to perspective of food poisoning. Please note that we are not responsible for that
Cook food well
Be sure to use the tongs when you cook food. Do not use chopsticks for cooking
(If meat is grilling at 75 degrees Celsius or higher for 1 minute or more, bacteria will be killed. One reason could lead bacteria entering the mouth is when you put the chopsticks on the raw meat. (As well please be careful about vegetables and seafood.)
Please note that we cannot be held responsible for any problems caused by the customer’s usage and management of food

If it is difficult to ensure the safety of customers due to the weather such as typhoons, strong winds, heavy rain, various weather warnings are issued, we will close even during business hours
For safety reasons, you may be asked to leave (At that time, please note that we do not refund the fee once we received)
If we decide to close Stem resort due to the above reasons by the day before, we will contact you directly by phone
If you anticipate bad weather, please check the sales information section on the website before going out. In case of sudden weather deterioration, closing information will be posted by 9 am on the day of the event

In case of rain

Rain may get into your seat. The sheet is not covered to prevent rain from entering

You can touch dinosaur, but please refrain touching moving dinosaurs. Also, please note that the dinosaur itself is extremely hot due to the heat of the sun

About pool and jacuzzi

Swimwear is required. People who are drunks are prohibited into the pool and jacuzzi.
Please do not walk without shoes. Walking barefoot may cause burns

Various Inquiries